Privacy Policy

Spectrum Pro Painting Pty Ltd (ABN 80 676 540 060) ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website or contact us.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us. If you have questions about this policy, contact us using the details in section 10.

We may collect the following types of personal information:

• Contact details — name, email address, and phone number when you submit our contact or quote request form.
• Project information — details you provide about your property, scope of work, timelines, and preferences.
• Communications — records of emails, phone calls, and messages when you interact with our team.
• Website usage data — limited technical information such as IP address, browser type, and pages visited, collected through standard server logs when you use our website.

We do not intentionally collect sensitive information (such as health information or government identifiers) through this website. Please do not submit sensitive information via our contact form unless we have asked you to do so for a specific purpose.

We collect personal information when you:

• Submit our online contact or quote request form;
• Call, email, or otherwise communicate with us;
• Request a site visit, quote, or painting services; or
• Browse our website (through server logs and essential cookies).

Where reasonable, we collect personal information directly from you. We may also receive information from referral partners or property managers if you have authorised them to contact us on your behalf.

We use personal information to:

• Respond to enquiries and provide quotes or estimates;
• Deliver painting and related services you request;
• Communicate about appointments, project updates, and invoicing;
• Maintain business records and meet legal or regulatory obligations;
• Improve our website and customer service; and
• Send follow-up communications about your enquiry or project, where you would reasonably expect us to do so.

We will not use your personal information for direct marketing unrelated to your enquiry unless you have consented or we are otherwise permitted by law (including the Spam Act 2003 (Cth) for commercial electronic messages).

We do not sell or rent your personal information. We may disclose personal information to:

• Our employees, contractors, and subcontractors who need access to perform their work (for example, to schedule site visits);
• Service providers who assist us to operate our business or website (see section 6);
• Professional advisers such as accountants, insurers, or lawyers where reasonably necessary; and
• Government or regulatory bodies where required or authorised by law.

Our website contact form is processed using Netlify, a hosting and form-processing provider that may store or process data in the United States and other countries outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it in a manner consistent with the APPs, including by using reputable providers and limiting disclosure to what is necessary to operate our website and respond to enquiries.

Our website currently uses essential technical cookies and server logs required for security and basic operation. We do not currently use third-party advertising or analytics cookies (such as Google Analytics or Meta Pixel).

If we introduce analytics or marketing tools in future, we will update this policy and, where required, provide appropriate notice and consent options.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure hosting, access controls, and limiting access to staff and contractors who need the information.

We retain personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law. Enquiry records are generally kept for up to seven (7) years where relevant to business, tax, or warranty records.

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity before providing access.

If you believe we have breached the APPs or mishandled your personal information, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

For privacy enquiries, access requests, or complaints:

• Spectrum Pro Painting Pty Ltd
• ABN 80 676 540 060
• Email: info@spectrumpropainting.com.au
• Phone: +61 420 503 008

We service Greater Melbourne, Gippsland Region, Mornington Peninsula, Bayside & Eastern Suburbs. As a mobile service-area business, we do not operate a public walk-in office at this website address.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will be revised when changes are made. We encourage you to review this page periodically.